This was my very first condo purchase. The first service Duncan provided was finding me the right loan for the apartment that I wanted. I’m fiscally conservative so this whole process was extremely stressful, but Duncan asked for information, provided me details, options, what-ifs so that I felt confident enough to follow through the entire process rather than cut-and-run, which is my typical money-stress response. Secondly, I try to read and understand everything given to me–which, in this case was considerable. I also ask questions as much as I can, and require a lot of explanation in very small words, and repetition of the explanation until things sink into my head. Duncan was patient and thorough. To add further complexity, I was out of the country for almost the entire closing waiting period, and there were some last minute issues with my down payment funds. Duncan calmly figured out the timing/a solution. SO grateful. So now my condo has been purchased with relative ease, and I am grateful.